“A Perfect System to Enhance Customer Service”
First of all, we would like to mention that Pure Join’s reward system is extremely convenient, easy to use, and efficient. We were already running a reward program at our store, but it had several disadvantages. First, we had to issue reward cards to our customers and this incurred extra expense of having to purchase blank cards on a regular basis. Second, there was a problem with our customers misplacing their cards, which always delayed the checkout process. Third, our reward system were not able to display reward points to our customers, so this lack of transparency caused misunderstanding and discredited our program.
Everything was solved when we made the switch to Pure Join’s reward system. Pure Join’s reward system allows customers to check in with their phone number, which means we don’t have to purchase blank cards anymore. This was a great cost-saving advantage. Mostly importantly, it allows customers to view their reward points from the checkout screen as well as on their receipts. The greater transparency eliminated virtually all complaints associated with reward points and made a way for us to form a trust relationship with our customers. Furthermore, It reduced checkout time greatly since customers did not have to present their reward cards.
Manhattan Beauty expanded to a much bigger location last year, and this naturally increased the inflow of new customers. Pure Join’s POS and reward system was extremely helpful in retaining customers by making checkout process fast, reliable, and efficient.
We’ve contacted many POS system providers before, but most POS systems in the market are not tailored to the needs of beauty supplies. Moreover, they are extremely expensive and too complex to use. The fact that Pure Join is app-based and customized specifically for this industry made it especially appealing to us. Also, Pure Join provides great customer service. It tries to accommodate to most of our modification needs by upgrading the system periodically.
Pure Join’s CEO was extremely helpful throughout the system installation and even after the installation. He continued to provide advices and tweaked the system to better meet our needs. We believe that his superior customer service has created this exceptional system. We highly recommend Pure Join as a POS system provider.