FAQs

Q: How to edit customer information?

In PUREJOIN app, select red circle on top. Look up customer phone number then edit. or: Once a customer checked in, the red, human’s upper-body shaped icon will show up on the top right corner of the display. Select it, then edit. or: Go to new.purejoin.com Login with your email and PIN number. On menu toolbar, select "Customers". Look up customer phone number then edit. Select phone number box to edit information.

Q: Scanner Zebra DS2278 How to connect with Windows Computer

Click here to view How to connect scanner Zebra DS2278 with Windows Computer

Q: Scanner Zebra DS2278 is not connecting

Follow below instructions to re-connect your scanner : 1) Check iPad Bluetooth Settings. Settings > Bluetooth > Locate the device that name [DS2278_serial number]. Check the status that shows next to the device name. Not connected or Connected? 2) Unplug and Replug the scanner’s power. 3) Scan test please. If that still does not work, forget the scanner in Bluetooth settings. Settings > Bluetooth > Tap the Info icon (right side of the paired device) > Forget this device [DS2278_serial number]> confirm Forget device. Then, reconnect the device. 4) Scan test please. If that still does not work, unscrew the bottom of the scanner. Then, take out the battery and put it back in. Reconnect the device. 5) Scan test please. If that still does not work, reprogram the device by scan these barcodes click here to open scan barcodes Follow below instructions to check if the scanner is connected to the correct register or to find the serial number of the scanner . Scanner may take a different bluetooth connection if you have 2 or more registers in-store. 1) Go to register 1, iPad Settings > Bluetooth > tap on the device name [DS2278_serial number] and see which scanner produces a beep sound. Scanner makes a beep sound whenever it’s connected to the new device.

Q: iPad failed to connect after update iOS

Step 1: Turn on local network allow PUREJOIN POS v2 Go to Settings > Privacy > Local Network. Look for PUREJOIN POS > Click the button to turn it to green. If it's still not working, continue to step 2. Step 2: Reset Network Settings Make sure which register you are working on. You can see it from the bottom left of your sale screen. Go to Menu > Settings>General >Reset and choose Erase All Content and Savings. Once reset is completed, Go to Settings>Display & Brightness and choose Zoomed from View. Go to Settings>Bluetooth and touch TM-XXXX Printer and pair. Touch your scanner and pair. Go to App store and download Purejoin POS for Beauty.