FAQs

Q: Back Office > Customer: To edit/ add customer phone, name

Customer (drop down) > Customer > Click on Phone number in green box > Edit new information > Submit

Q: Back Office > Customer: To add customer

Customer (drop down) > Customer > Add customer > Enter information > Submit

Q: How to edit the in-store announcement?

Inside the PUREJOIN KIOSK settings, click on the tab “ AD Images ” Customize the voice, speed, pitch, and how often you like to announce the messages. Inside the box, create your store announcement messages. Click on the play icon after customizing your preferences to play the sound. Click “ Ok ” to save changes

Q: How to add/ remove image from app screen?

To Add Image: Inside the PUREJOIN KIOSK settings, click on the tab “ AD Images ” Click on the box “ Use Local Contents ”, and for each image you like to add, click on the box as well. Click on “ … ” on the first column of the row and choose an image in your local drive. Double click on the numbers in the Duration column to change how long the image last until it moves on to the next image. Click “ Ok ” to save changes To Remove Image: Open PUREJOIN CRM > Go to Configuration: Ctrl + Shift + C > AD Image > There are rows right below “Use Local Content” > Uncheck the unwanted image/ video > Click OK and restart the application.

Q: How to change the minimum amount to play game?

Inside the PUREJOIN KIOSK settings, click on the tab “ Game ”. Click on “ Launch ” next to Game Configuration., go to the “ Items ” tab. Click on “ Add ” next to price range to add a new coupon scheme Create a name and customize the minimum and maximum amount to be eligible for the game. “ Save ” Go to the “ Game ” tab, next to “ Items ” Set the minimum amount matching to the minimum from the price range. “ Save ”

Q: PAX S300 Authentication error

1. Go to PAX terminal and tap Main Menu Host Settings > Host Register > Clear Register 2. Reboot - This will download latest parameters from BroadPOS 3. Confirm the Datawire ID has been obtained on the PAX terminal: Main Menu> Host Settings > Host Register > Self Register If the Self Register button is available, please select this option. That means the DID still needs to be captured on that PAX terminal